Customer Segmentation
Who it’s for: Graduate students and working professionals who want to understand and apply customer segmentation techniques — from RFM scoring to cluster analysis — using real-world datasets.
A hands-on module covering two complementary segmentation approaches: RFM Analysis for behaviour-based customer scoring, and Cluster Analysis for unsupervised data-driven grouping. Includes workshops with R and Python.
What you’ll learn
- Market vs. customer segmentation
- RFM scoring workflow and segment strategies
- Hierarchical and K-Means clustering
- Evaluating cluster quality (WSS, Silhouette)
- Business profiling and persona development